What form of payment do you accept?

We happily accept Visa, Mastercard, American Express and Paypal.

 

What is your security on my credit card information? 

Our shopping site uses Paypal, a global, trusted source for online payments which allows you to pay with either your Paypal account or with one of the 3 major credit cards we accept. Paypal use SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers windows during SSL transactions that involve credit cards and other forms of payment. 

 

When will my order ship?

Orders will ship 24 - 72 hours after they are received. For express shipping please contact the studio. We can be reached Monday through Friday 9AM - 5PM at: studio@uusi.us

 

What form of shipping do you use?                                    

Orders over $50 ship via USPS Priority Mail. Orders under $50 ship via First Class Mail.  International orders ship via First Class International Mail.  Please contact the studio for a shipping quote if you would like your order to ship via UPS or an expedited service. 

 

Do you ship internationally?

Yes! Please note that when ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.  Orders shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.  Additional charges for customs clearance must also be borne by the recipient.  We do not have control over these charges and cannot predict what they may be. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee of 10% of order cost.

Law requires us to list the full retail value of items ordered, and we are unable to send any package as a gift. On occasion, customs agents may open/inspect or delay delivery. For more information on customs fees and procedures, please contact your local customs office.

All international orders ship via First Class Mail.  This is a discounted service and tracking is not required by the destination country, thus if there is a problem there is no guarantee of recovering your package.  That said, 98% of the packages we ship internationally make it to their destination within 7 - 10 business days.  If you would like a secured tracking option, please contact the studio for International Priority Mail shipping quotes:  studio@uusi.us

 

What is your return policy?

Returns are accepted within 10 days of the date of receipt and must be sent back in the original packaging and condition.  Please contact us at studio@uusi.us for a return authorization and address.  Unless damaged, shipping costs are non-refundable and all costs for return shipments are the responsibility of the customer. Uusi does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Uusi.

Returns are processed once the items have been received. Refunds will have a 10% restocking fee deducted from the return refund. 

Missing or lost orders must be notified to studio@uusi.us within 7 days of expected or stated delivery date.

Mail returns to:
Uusi
Attn: Returns
6500 Caps Creek Road
Republic MI 49879
*All sales are final on one-of-a-kind artwork and custom made items.

 

What happens if my order is damaged?

Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to studio@uusi.us   Do not throw away the box or damaged goods. All damage claims must be sent within 7 days of delivery.We will take care of all damages and get a new item out to you right away!

 

What is your privacy policy?

Uusi will never sell, rent, loan or distribute any personal information to third parties under any circumstances, including those who subscribe to our mailing list. The information we collect is used to process your order. We are committed to protecting our customers privacy.

 

What does “Uusi” mean?

Uusi is Finnish for “new”. You pronounce it “oosee”. You see?